COURSE: Etiquette in Communication
(Oral and Written Communication)

“There are five essential qualities that make any team great: communication, trust, collective responsibility, caring and pride. I like to think of each of these as one of the fingers of my hand.” — Mike Krzyzewski, basketball coach

“Genius in communication is the ability to be completely honest and considerate at the same time.” — John Powell, composer

“The most important thing in communication is to hear what hasn’t been said out loud.” — Peter Drucker, Austrian economist

• Larry King’s communication tricks:
  For example: If you want to be interesting, be interested. You won’t learn anything new from what you say. Learn from others, listen to them.

• How to approach small talk:
  

  Start it off with a compliment or interest in the other person and the conversation will flow with ease.

• How to change a topic in the conversation:
  

  We will advise you on how to quickly and elegantly escape from topics you don’t want to discuss without offending anyone.

• Compliments and topics to avoid:
  

  For example, religion, money or sexual orientation are clear social taboos. But how about the weather?

• Elevator pitch:
  

  A tactic to introduce yourself and impress your counterpart in seconds.

• How to deal with stage fright:
  

  Interested in tricks to get rid of the stage fright? How to start talking in order to become an engaging speaker?

• How to read body language:
  

  Attitudes, gestures, touches, body movements, glances – what can they reveal about you and how to read the body language of the business counterpart?

• Email and written correspondence:
  

  What does a business letter look like and what does a personal letter look like, the most common mistakes in the written communication. For example, do you know how to write a date or numbers? CZK 5.000 or CZK 5,000 – which version means five thousand and which one means five crowns?

• The art of making phone calls:
  

  The biggest mistakes and useful tips, e.g. how to be gracefully denied by your assistant.

• Etiquette of everyday situations:
  

  In the office, in the elevator, on the stairs, in the car, in the restaurant. Where do you place your most esteemed guest in the car?

• Contact situation:
  

  Introduction, greeting, addressing, business cards, invitations, gifts. Where are business cards given with both hands and never with the left hand?

• Intercultural communication:
  

  In which country do you never hear a direct “no” as a rejection because it would make the people concerned lose face? In which country will people accept honest criticism and where will they be offended? Where do you communicate with your boss as if he or she is in the same position as you, and where, on the contrary, a strict work hierarchy is observed? Where is it necessary to tell everything in detail and where, on the contrary, the art of “reading between the lines” is taught from childhood?

The course is not just about PowerPoint presentations. We promise that you will definitely not be bored. You will be able to put a lot of the information you have learned into practice in an entertaining way, we will reinforce your theoretical knowledge with a visual experience in the form of short videos that will make it easier to remember the individual procedures, you will compete using our board game, and we will equip you with an app for home, in addition to your workbooks, so that you can continue to practice your knowledge and gain much more without too much effort.

• You will confidently handle daily work routines and exceptional situations; you will have no problem communicating in seemingly hopeless and desperate situations.
• You will get rid of the stage fright and parasitic words such as well, uhm, like, etc.
• You will strike up a conversation with anyone, anywhere, without feeling out of place, and you will be able to deftly avoid all risky topics, too.
• You will be able to communicate in writing and orally in London, Tokyo or Dubai, in order to get your point across without offending anyone.
• You will learn to be great speakers and listeners.