COURSE: PROFESSIONAL SERVICE FOR WAITERS AND HOTEL STAFF
Duration: 1 day or more
Date and Venue: By agreement
Price: According to the length of the course and the number of participants
“We combine technology, fashion and the art of modern 21st century service.”
“Customers are smarter than ever before and they look for more added value. They want more than just impeccable service; they want a great experience.”
Course CONTENT
- Guest matrix: approach to different types of guests.
- Never say “no”.
- How do you talk your way out of any situation without embarrassing anyone?
- Discretion as a top priority.
- 3 golden rules for how to treat your boss.
- Verbal and non-verbal communication.
- Lay the table in style.
- Order and serve with grace and etiquette.
- Opening the door, coat and handbag, and seating at the table.
- How to assist guests at the car when they get out or in?
- How to prepare and present a festive multi-course menu?
- Seating arrangements for a variety of occasions.
- How to store, clean and handle silverware?
- Butter on the table is often too soft or hard. How about the real art of anticipating how to make it?
- Wine, champagne, tea and coffee – history and legends, as well as tricks for serving them just like at the Ritz in London.
- After all, there is only one chance to make a good first impression – so learn all about how to present yourself.
- A good shirt is the foundation of a true gentleman – we will teach you the seven traits that will let you recognize the one with the highest quality.
- Posture and poise, gestures, eye contact, facial expressions, touch; how to read the body language.
- What to talk about and what topics are best forgotten?
- Various social events and their specifics.
- Organising events even at the highest level.
- Specifics of international cuisines.
- Tricks for eco-friendly cleaning.
- Motivation in a team.
Did you know that …
- Almost seven out of ten restaurants struggle to deliver the right level of service.
- Most hotels and restaurants change teams every 18 months, thus increasing their costs enormously and losing consistency of service.
What will you get?
Our unique training program will teach your staff techniques focused on improving services and addressing clients to such an extent that your turnover is guaranteed to grow and your great reputation will spread like an avalanche. Their attention to detail will make them unique.